Privacy Policy

Effective Date: 2026.01.01

Last Updated: 2026.01.01

1. Introduction

Welcome to CathWyl Industrial ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our software, mobile applications, cloud services, hardware products, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

This may include:

• Name

• Company name

• Job title

• Email address

• Telephone number

• Mailing address

• Account credentials

• Billing and payment information

• Customer support communications

Device and Usage Information

We may automatically collect:

• IP address

• Browser type

• Operating system

• Device identifiers

• Pages viewed

• Referring website

• Date and time of access

• Log files

• Diagnostic information

• Application usage statistics

Product and Operational Data

If you use our hardware, software, or connected devices, we may collect operational information necessary to provide the Services, including:

• Device identifiers

• Configuration settings

• Sensor readings

• Telemetry data

• GPS or location data (when enabled)

• Performance metrics

• Error logs

• Firmware versions

• Connectivity information

The exact information collected depends on the products and services you use.

3. How We Use Information

We use information to:

• Provide our Services

• Operate customer accounts

• Process transactions

• Authenticate users

• Deliver software updates

• Improve product performance

• Analyze product usage

• Develop new features

• Respond to support requests

• Detect and prevent fraud

• Monitor system security

• Meet legal obligations

• Communicate with customers

• Send service notifications

• Send marketing communications where permitted by law

4. Customer Data

Our customers may upload, transmit, or generate information while using our Services ("Customer Data").

Customer Data remains the property of the customer or the party that owns such information.

We process Customer Data solely to provide the Services, maintain system security, perform troubleshooting, improve system reliability, and comply with contractual or legal obligations.

We do not sell Customer Data.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep users signed in

• Remember preferences

• Measure website traffic

• Improve website performance

• Analyze user interactions

• Protect against fraud

Users may disable cookies through their browser settings, although doing so may limit certain functionality.

6. Legal Bases for Processing (Where Applicable)

Where required by law, we process personal information based on one or more of the following legal bases:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• Consent

• Protection of vital interests

7. Sharing Information

We may share information with:

Service Providers

Trusted vendors who assist with:

• Cloud hosting

• Data storage

• Customer support

• Payment processing

• Analytics

• Security monitoring

• Email delivery

These providers are contractually obligated to protect information.

Business Transfers

Information may be transferred as part of:

• Merger

• Acquisition

• Asset sale

• Corporate restructuring

Legal Requirements

We may disclose information if required to:

• Comply with law

• Respond to lawful requests

• Protect rights or property

• Prevent fraud

• Protect public safety

8. International Data Transfers

Your information may be processed in countries other than your own.

Where required, we implement appropriate safeguards for international data transfers in accordance with applicable privacy laws.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encryption in transit

• Encryption at rest where appropriate

• Access controls

• Multi-factor authentication

• Network monitoring

• Audit logging

• Regular security updates

• Employee security training

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain information only for as long as necessary to:

• Provide our Services

• Meet contractual obligations

• Resolve disputes

• Enforce agreements

• Comply with legal requirements

Retention periods vary depending on the type of information and applicable legal obligations.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Delete personal information

• Restrict processing

• Object to processing

• Receive a copy of your information

• Withdraw consent

• Lodge a complaint with a supervisory authority

We will respond to verified requests as required by applicable law.

12. Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Service-related communications will continue as necessary to provide the Services.

13. Children's Privacy

Our Services are intended for business users and are not directed toward children under the age of 13 (or the applicable age in your jurisdiction).

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

14. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party platforms.

We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those providers.

15. Artificial Intelligence and Analytics

We may use automated tools, analytics, and artificial intelligence technologies to:

• Improve product performance

• Detect anomalies

• Generate operational insights

• Improve reliability

• Enhance customer support

Unless explicitly authorized by the customer or required to provide the Services, we do not use Customer Data to train public artificial intelligence models.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted on this page along with an updated effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

CathWyl Industrial

Email: [This email address is being protected from spambots. You need JavaScript enabled to view it.]

18. California Privacy Notice (If Applicable)

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to know, delete, correct, and limit certain processing of personal information.

We do not sell personal information as defined under California law.

19. European Privacy Notice (If Applicable)

Individuals located in the European Economic Area, United Kingdom, or Switzerland may have additional rights under applicable privacy laws, including GDPR.

Where required, we honor requests relating to access, correction, deletion, portability, objection, and restriction of processing.

20. Contact for Privacy Requests

To submit a privacy request, please contact:

Email: [This email address is being protected from spambots. You need JavaScript enabled to view it.]

Please include sufficient information for us to verify your identity and process your request.